Desktop and mobile apps coming soon

Our native iPhone®, Android® and PC apps will enable use of our phone system, including native dialer, on the go.

System Features

Call the shots on how your business phone system runs.

Admin & User Portals

Intuitive web interface with dedicated access for admins (full system and user control) an...

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Admin & User Portals

Intuitive web interface with dedicated access for admins (full system and user control) and for users (control of their extension/settings such as call forwarding, call history, voicemails, and recordings).

Direct Extension Paging (Intercom)

Make announcements to a specific extension on the phone’s speaker. To ensure privacy, ma...

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Direct Extension Paging (Intercom)

Make announcements to a specific extension on the phone’s speaker. To ensure privacy, may be configured to require key press (in addition to audible alert) for two-way audio.

Group Paging (Intercom)

Make announcements to multiple selected extensions. Good for departments, teams or work ar...

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Group Paging (Intercom)

Make announcements to multiple selected extensions. Good for departments, teams or work areas, plus overhead announcement or paging system. Option to answer any called device and press key to take conversation private.

Speed Dials

Configure account-wide speed dials for seamless integration of multiple phone systems, rem...

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Speed Dials

Configure account-wide speed dials for seamless integration of multiple phone systems, remote employees, and conference bridges. Optional: Pause and dial digits; inclusion in directory

DISA + User Extension DISA

A callthrough solution where users outside of the office can call in, enter a code, and pl...

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DISA + User Extension DISA

A callthrough solution where users outside of the office can call in, enter a code, and place calls through the company phone system, or as specific user extension, for caller ID, call recording, call logs, and call history.

Barge and Whisper

Authorized users can “Barge” in on allowed devices to monitor live employee calls. “...

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Barge and Whisper

Authorized users can “Barge” in on allowed devices to monitor live employee calls. “Whisper” enables one-sided coaching to employee or caller. “Conference” facilitates three-way discussion.

Call Recording

Company/users can record their incoming and outgoing calls automatically or at press of de...

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Call Recording

Company/users can record their incoming and outgoing calls automatically or at press of designated soft key, then control playback, download, or deletion.

Wake Up Call (Reminder)

Set up a call reminder where the system will call an extension at a pre-specified time and...

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Wake Up Call (Reminder)

Set up a call reminder where the system will call an extension at a pre-specified time and play a specific greeting.

Call Logs

Provides detailed business call records.

Call Logs

Provides detailed business call records.

Star Codes

Allows phone system users to use star codes to enable or disable all basic and some custom...

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Star Codes

Allows phone system users to use star codes to enable or disable all basic and some custom features.

Phone Features

Take control of the conversation, even before it begins.

Call Conference (3-Way Calling)

Add second outgoing call to already connected call.

Call Conference (3-Way Calling)

Add second outgoing call to already connected call.

Call Waiting

Notification that 3rd party is calling while engaged in another call.

Call Waiting

Notification that 3rd party is calling while engaged in another call.

Caller ID

Identify incoming caller before call is answered.

Caller ID

Identify incoming caller before call is answered.

Call Transfer

“Attended Transfer” alerts forwarding party before transfer. “Blind Transfer” tran...

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Call Transfer

“Attended Transfer” alerts forwarding party before transfer. “Blind Transfer” transfers call directly.

Call Restriction (Outgoing)

Block calls (account-wide or per extension) based on area code, number, or other option su...

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Call Restriction (Outgoing)

Block calls (account-wide or per extension) based on area code, number, or other option such as 411 or international numbers.

Call Hold

Place call on hold.

Call Hold

Place call on hold.

Call Blocking

Block incoming calls based on partial or full phone numbers.

Call Blocking

Block incoming calls based on partial or full phone numbers.

Call Park (Public Hold)

“Park” call in an on-hold “spot” for retrieval by another extension. Indication ke...

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Call Park (Public Hold)

“Park” call in an on-hold “spot” for retrieval by another extension. Indication keys are configured to ease retrieval.

Do Not Disturb (DND)

Send calls directly to voicemail. Allow specific/high-priority numbers to override DND. See More

Do Not Disturb (DND)

Send calls directly to voicemail. Allow specific/high-priority numbers to override DND.

Break Out of Park

Allow parked users to press key and re-initiate ringing.

Break Out of Park

Allow parked users to press key and re-initiate ringing.

Reverse Hold

Allow caller on hold to hang up and then receive ring once callee returns to line.

Reverse Hold

Allow caller on hold to hang up and then receive ring once callee returns to line.

Music on Hold

Upload custom music or customized recording to playback for calls on hold.

Music on Hold

Upload custom music or customized recording to playback for calls on hold.

Internal Device(s)

Create extensions limited to communicating with other extensions—no voicemail box, exter...

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Internal Device(s)

Create extensions limited to communicating with other extensions—no voicemail box, external calls, or user login.

Find Me /Follow Me

Build custom, multistep call settings to ring different internal/external endpoints simult...

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Find Me /Follow Me

Build custom, multistep call settings to ring different internal/external endpoints simultaneously or in tandem. Key-press call acceptance available. Can be enabled conditionally based on caller ID

Free Phone Number Porting

Port over an existing phone number from another carrier, free of charge.

Free Phone Number Porting

Port over an existing phone number from another carrier, free of charge.

7-Digit Dialing

Set account-wide default area code to make dialing even faster.

7-Digit Dialing

Set account-wide default area code to make dialing even faster.

Set Caller ID

Set different Caller ID numbers (and CNAM records) per extension or by dialing prefix.

Set Caller ID

Set different Caller ID numbers (and CNAM records) per extension or by dialing prefix.

Caller ID Block

Call out anonymously by blocking caller ID from being displayed.

Caller ID Block

Call out anonymously by blocking caller ID from being displayed.

E911

Set address for individual/all extensions so responders know where to send help in event o...

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E911

Set address for individual/all extensions so responders know where to send help in event of emergency.

Record All Calls

Record all calls and store files on MongoTel servers.

Record All Calls

Record all calls and store files on MongoTel servers.

Routing Features

Switch things up with a next-gen switchboard.

Schedule-Based Routing

Configure custom schedules for time-based routing and/or enable custom greetings. Can be p...

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Schedule-Based Routing

Configure custom schedules for time-based routing and/or enable custom greetings. Can be preconfigured to trigger around holiday schedules, after hours, emergency situations, etc.

Password-Protect Outgoing Routes

Set a password for calling specific numbers, per extension or account-wide.

Password-Protect Outgoing Routes

Set a password for calling specific numbers, per extension or account-wide.

International Calling CATPCHA

By default, system prompts outgoing callers to press two random digits for added security....

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International Calling CATPCHA

By default, system prompts outgoing callers to press two random digits for added security. May be disabled.

Caller ID- Based Routing

Send specific calls to different routes based on Caller ID.

Caller ID- Based Routing

Send specific calls to different routes based on Caller ID.

Distinctive Ringtones

Set distinct tones for incoming calls to distinguish between phone numbers, menu options, ...

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Distinctive Ringtones

Set distinct tones for incoming calls to distinguish between phone numbers, menu options, caller IDs or doorbell.

Virtual Receptionist Auto Attendants (Multi Level IVR)

Build automated attendants for incoming call handling, or a multilevel IVR for intelligen...

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Virtual Receptionist Auto Attendants (Multi Level IVR)

Build automated attendants for incoming call handling, or a multilevel IVR for intelligent real-time responding.

Dial By Name Directory

Allow callers to choose destination from first- or last-name directory.

Dial By Name Directory

Allow callers to choose destination from first- or last-name directory.

Ring Groups

Ring group of extensions and/or outside numbers. Key-press call acceptance available.

Ring Groups

Ring group of extensions and/or outside numbers. Key-press call acceptance available.

Hunt Lists

Auto-route calls to multiple ring groups and other flexible routing options.

Hunt Lists

Auto-route calls to multiple ring groups and other flexible routing options.

Missed Call Notification

Receive email notification for every call hung up before being answered.

Missed Call Notification

Receive email notification for every call hung up before being answered.

Prepend Caller ID Name

Add prepend to caller ID name to identify how a call was routed. Excellent for secretarial...

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Prepend Caller ID Name

Add prepend to caller ID name to identify how a call was routed. Excellent for secretarial users.

Routing Failover

If all extensions/entire ring group is offline (due to outage, disaster etc.), calls can r...

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Routing Failover

If all extensions/entire ring group is offline (due to outage, disaster etc.), calls can re-route to designated failover route.

Efficiency Features

A little more conversation, a little more action.

Busy Lamp Field (BLF)

Indicates which phones are in use by displaying status on phone display. BLF keys also ser...

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Busy Lamp Field (BLF)

Indicates which phones are in use by displaying status on phone display. BLF keys also serve as speed dial with transfer on most devices.

Remote Pickup

Answer a ringing extension from another desk using BLF key or dialing star code.

Remote Pickup

Answer a ringing extension from another desk using BLF key or dialing star code.

Email Text Messaging (Email2SMS)

Send and receive SMS/MMS through your email using your MongoTEL business phone number.

Email Text Messaging (Email2SMS)

Send and receive SMS/MMS through your email using your MongoTEL business phone number.

Call Forwarding

Redirect calls to mobile/other phone. ‘Always’ forwards all calls. ‘Unavailable’ f...

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Call Forwarding

Redirect calls to mobile/other phone. ‘Always’ forwards all calls. ‘Unavailable’ forwards
when phone is unavailable for any reason.

Simultaneous Ring

Configure desk and mobile phones to ring together when using Find Me/Follow Me or Ring Gro...

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Simultaneous Ring

Configure desk and mobile phones to ring together when using Find Me/Follow Me or Ring Groups.

Blind Transfer Indication

Prepend calls with transferer’s name.

Blind Transfer Indication

Prepend calls with transferer’s name.

Webhooks

Integrate with popular software suites (such as Salesforce) to trigger actions based on ca...

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Webhooks

Integrate with popular software suites (such as Salesforce) to trigger actions based on calls

Transfer History Indication

Set system to retain all tags of transferred calls with extension that initiated transfer.

Transfer History Indication

Set system to retain all tags of transferred calls with extension that initiated transfer.

Voicemail Features

Keep communication live even when the conversation isn’t.

Voicemail to Email

Receive voicemails as audio file attached to email.

Voicemail to Email

Receive voicemails as audio file attached to email.

SMS Notification

Receive SMS notification with call details for every new voicemail.

SMS Notification

Receive SMS notification with call details for every new voicemail.

Visual Voicemail

Securely check and manage messages from anywhere using online portal.

Visual Voicemail

Securely check and manage messages from anywhere using online portal.

Operator Extension

Allow caller, when reaching user voicemail, to press 0 for redirection instead of leaving ...

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Operator Extension

Allow caller, when reaching user voicemail, to press 0 for redirection instead of leaving a message.

Voicemail Dialback

Return call directly from voicemail.

Voicemail Dialback

Return call directly from voicemail.

Forward Message

Forward voicemail message to any extension, with the option to add a note to the message....

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Forward Message

Forward voicemail message to any extension, with the option to add a note to the message.

Keep Message Unread

While listening to message, select to skip and keep as new.

Keep Message Unread

While listening to message, select to skip and keep as new.

Multiple Greetings

Store multiple voicemail greetings and easily manage them online or by phone.

Multiple Greetings

Store multiple voicemail greetings and easily manage them online or by phone.

Premium Features

Get more MongoTel for a phone system that is more you.

Call Center (Beta Available)

Queues, Agents (Local, Remote), Admin/Agent Dashboard, Custom Live Display, Custom Reports...

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Call Center (Beta Available)

Queues, Agents (Local, Remote), Admin/Agent Dashboard, Custom Live Display, Custom Reports.

Web Messaging (Beta Available)

Our chat application enables SMS and MMS for individual users or service teams, so multipl...

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Web Messaging (Beta Available)

Our chat application enables SMS and MMS for individual users or service teams, so multiple reps can offer a seamless, continual service-chat experience.

Custom Development

API/TAPI Integration; Order tracking; POS and CRM Integration; Custom IVR Solutions; IVR C...

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Custom Development

API/TAPI Integration; Order tracking; POS and CRM Integration; Custom IVR Solutions; IVR Credit Card Processing; Custom Routing