Powerful, intuitive features you can line up any way you like.

Admin & User Portals

Intuitive web interface with dedicated access for admins (full system and user control) and for users (control of their extension/settings such as call forwarding, call history, voicemails, and recordings).

Direct Extension Paging (Intercom)

Make announcements to a specific extension on the phone’s speaker. To ensure privacy, may be configured to require key press (in addition to audible alert) for two-way audio.

Group Paging (Intercom)

Make announcements to multiple selected extensions. Good for departments, teams or work areas, plus overhead announcement or paging system. Option to answer any called device and press key to take conversation private.

Speed Dials

Configure account-wide speed dials for seamless integration of multiple phone systems, remote employees, and conference bridges. Optional: Pause and dial digits; inclusion in directory

DISA + User Extension DISA

A callthrough solution where users outside of the office can call in, enter a code, and place calls through the company phone system, or as specific user extension, for caller ID, call recording, call logs, and call history.

Barge and Whisper

Authorized users can “Barge” in on allowed devices to monitor live employee calls. “Whisper” enables one-sided coaching to employee or caller. “Conference” facilitates three-way discussion.

Call Conference (3-Way Calling)

Add second outgoing call to already connected call.

Call Waiting

Notification that 3rd party is calling while engaged in another call.

Caller ID

Identify incoming caller before call is answered.

Call Transfer

“Attended Transfer” alerts forwarding party before transfer. “Blind Transfer” transfers call directly.

Call Restriction (Outgoing)

Block calls (account-wide or per extension) based on area code, number, or other option such as 411 or international numbers.

Call Hold

Place call on hold.

Schedule-Based Routing

Configure custom schedules for time-based routing and/or enable custom greetings. Can be preconfigured to trigger around holiday schedules, after hours, emergency situations, etc.

Password-Protect Outgoing Routes

Set a password for calling specific numbers, per extension or account-wide.

International Calling CATPCHA

By default, system prompts outgoing callers to press two random digits for added security. May be disabled.

Caller ID- Based Routing

Send specific calls to different routes based on Caller ID.

Distinctive Ringtones

Set distinct tones for incoming calls to distinguish between phone numbers, menu options, caller IDs or doorbell.

Virtual Receptionist Auto Attendants (Multi Level IVR)

Build automated attendants for incoming call handling, or a multilevel IVR for intelligent real-time responding.

Busy Lamp Field (BLF)

Indicates which phones are in use by displaying status on phone display. BLF keys also serve as speed dial with transfer on most devices.

Remote Pickup

Answer a ringing extension from another desk using BLF key or dialing star code.

Email Text Messaging (Email2SMS)

Send and receive SMS/MMS through your email using your MongoTEL business phone number.

Call Forwarding

Redirect calls to mobile/other phone. ‘Always’ forwards all calls. ‘Unavailable’ forwards when phone is unavailable for any reason.

Simultaneous Ring

Configure desk and mobile phones to ring together when using Find Me/Follow Me or Ring Groups.

Blind Transfer Indication

Prepend calls with transferer’s name.

Voicemail to Email

Receive voicemails as audio file attached to email.

SMS Notification

Receive SMS notification with call details for every new voicemail.

Visual Voicemail

Securely check and manage messages from anywhere using online portal.

Operator Extension

Allow caller, when reaching user voicemail, to press 0 for redirection instead of leaving a message.

Voicemail Dialback

Return call directly from voicemail.

Forward Message

Forward voicemail message to any extension, with the option to add a note to the message.

Call Center (Beta Available)

Queues, Agents (Local, Remote), Admin/Agent Dashboard, Custom Live Display, Custom Reports.

Web Messaging (Beta Available)

Our chat application enables SMS and MMS for individual users or service teams, so multiple reps can offer a seamless, continual service-chat experience.

Custom Development

API/TAPI Integration; Order tracking; POS and CRM Integration; Custom IVR Solutions; IVR Credit Card Processing; Custom Routing