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Happy to connect™

We respond in good time. We’re here to help, and understand that you need it now. Simple as that.

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Box Listing

4 well-laid plans. 1 easy choice.

Bundled Lines Basic

0-99 Extensions

Pay Per Extension
1 Free # Per Extension
6 Lines Per Extension
Free Number Porting
Free Auto-Attendant
1 Special Mailbox
All Features Included

Bundled Lines Enterprise

100+ Extensions

Pay Per Extension
1 Free # Per Extension
6 Lines Per Extension
Free Number Porting
Free Auto-Attendant
Free special mailboxes
All Features Included

Freeform Line Commercial Lite

0-24 Extensions

Choose
auto-adjusting lines
based on last month’s
average volume, or a
set number of lines
Lines Billed Independently
1 Free # Per Extension
Free Number Porting
Free Auto-Attendant
1 Special Mailbox
All Features Included

Freeform Line Enterprise

25+ Extensions

Choose
auto-adjusting lines
based on last month’s
average volume, or a
set number of lines
Lines Billed Independently
1 Free # Per Extension
Free Number Porting
Free Auto-Attendant
Free special mailboxes
All Features Included

Find your Reseller

Boxes

Made for everywhere connections happen

A better phone system is like a better street map. It
gets you where it matters.

Effective Sales

Keep the lines open and
flowing along the entire
sales cycle.

Valuable Support

Deliver the very best
answers and insights in the
moment.

Strategic Meets

Get all on the same page,
conceptually and
technically.

Internal Affairs

Bring your corporate
family together and
empower members.

Collage

Our Team

People of MongoTel

Beyond developing technologies, we strive to develop the best in people. Join us to discover just how ambitious, creative, an innovative you can be.

Join Us

Contact

Trusted by over 300
companies

Mongotel is the trusted development outsourcing partner of choice for all sizes of companies across the globe.

Join our growing partner network
and grow your client network

Message is sent!

Contact: Alt

Install yourself in your
customer’s life.

Build professional connections, get access to specialty training, and rely on steadfast support from the MongoTel team.

Join our exclusive network of
skilled resellers and distributors today.

Message is sent!

Contact Us

Our lines are open.

Connect with our local team for helpful answers to all your questions––whether you’re new to MongoTel or a longtime user.

Message is sent!

Contact Us: Alt

Connect to Happy.
Join MongoTel.

We’re always looking for people who can help us enhance the art of human connection. Submit the form below to be considered for any of our current team openings.

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Overview

What MongoTel is made of

150000+

Business users relying on
us as their telecom
backbone

32000+

Custom lines of code in our
proprietary software

500+

Certified Resellers in the
national MongoTel network
and growing

Cross

Lives in the cloud. Comes alive on the line.

Built for the remote age

From flexible features for teams of any size to mass deployment in seconds, MongoTel is cloud-native
—from the ground up.

Designed for human connection

Personalization tools for users, streamlining controls for
admins, and novel abilities for callers make for more
meaningful contact.

Sold in a high touch model

Our unique fusion of Certified Resellers network plus
first-party tech support is the ideal way to deliver the
most productive and rewarding user experience.

Backed by techs with a backbone

At MongoTel, help is near. Literally. Our support team is
composed of the same talents who built and maintain
our proprietary technologies in the first place.

Cross: Alt

Core Values

The little voices in our ear

Clarity

to the point of transparency

In voice, product, people, and price, we champion
the whole truth and uphold honesty at any cost.

Exceptionalism

from the walls up

By insisting on our Partners and trusted Hardware, we
ensure you enjoy our technology at optimal functionality.

Dependability

to the point of independence

While we offer an entire phonebook of features, it all
remains intuitively flexible and endlessly scalable.

Connection

in the most joyful ways

We say we are Happy to connect™ and we live it—happily
connecting you to your audience, abilities, and profits.

Cubes

Partner Benefits

You’re in their walls, we’re in your corner

Becoming a MongoTel partner puts you in a unique position to earn more from current clients, deepen their loyalty to you, and be their first source to obtain our next-gen technologies:

Offer more, earn more

Go beyond your current sales model to build your portfolio of subscribers for recurring revenue.

Sell once, satisfy always

Choosing MongoTel means your clients are supported by you and the team that built our powerful technologies.

Keep them on the line

Going forward, your clients will turn to you for more products and solutions, creating long term growth opportunities.

Cubes: Sec

Fairly simple. Simply fair.

Our plans are priced for transparency and designed to deliver the best long-term value for our users.

Only what you need

MongoTel never forces extras or ‘bundles’ on you. Choose from our 4 pricing structures to find the 1 that works for you.

All the power you need

Need to go live with 1,000 lines right now? Want to migrate your entire team in one day? We got you.

Just the way you need it

Real flexibility means your lines rubberband with your needs. Ask your resellers for our Commercial options.

Find your Reseller

Drops

Is my hardware supported?

If you’re rocking a piece of equipment not listed below,
contact us with make/model to see how we can accommodate you.

Supported Phones - Yealinks

Yealink T58

4.3" 480 x 272-pixel adjustable color display with backlight

Expansion Module

Supported

Soft Keys

21 line keys, (+Expansion Module)

Port

USB port integrated for call recording and wireless USB headset or expansion module, ethernet

Bluetooth

Built-in Bluetooth 4.2

Headphone

Audio with Button

Dimensions

W9.2xD8.8xH7.4 inches

Longer text goes here

Yealin TNenad ZZZ

4.3" 480 x 272-pixel adjustable color display with backlight

Expansion Module

Supported

Soft Keys

21 line keys, (+Expansion Module)

Port

USB port integrated for call recording and wireless USB headset or expansion module, ethernet

Bluetooth

Built-in Bluetooth 4.2

Headphone

Audio with Button

Dimensions

W9.2xD8.8xH7.4 inches

Eloa

Before filling, please read carefully!

Letter of Authorization

All information must match the current invoice or bill "Exactly"

Fields with * are required

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Signature Here

Submit Signature Clear Signature

Your signature will go here!

Ticket Number*
If you have not yet opened a porting ticket with us, call us at 718-942-9990 or email us at info@mongotel.com

Customer Name* Authorized person as it appears on the current invoice or bill

Billing Telephone Number*
Main phone number the current carrier has on account

Customer Address*
As it appears on the current invoice or bill

City

State

ZIP*

Full Account Number/Name*

Account Pin
If applicable

Please fill in ALL numbers to be ported. If numbers are from multiple carriers, fill out a separate LOA form for each carrier

Print Full Name*

Date*

Please attach a copy of the latest invoice or bill that matches this LOA Form

All fields must be completed! Any mismatch from the invoice/bill or missing information will result in significant delays and/or rejected orders.

Upload copy of your bill or other files by dragging and dropping images onto the dashed regionUpload fileNo file chosen

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_feature.scss

Feature

Desktop and mobile apps coming soon

Our native iPhone®, Android® and PC apps will enable use of our phone system, including native dialer, on the go.

System Features

Call the shots on how your telephony system should run

Admin & User Portals

Intuitive web interface with dedicated access for admins (full system and user control) and for users (control of their...

Direct Extension Paging

Make announcements to specific extension on phone’s speaker. To ensure privacy, may be configured to require key press.

Group Paging (Intercom)

Make announcements to multiple selected extensions. Good for departments, teams or work areas, plus overhead...

Speed Dials

Configure account-wide speed dials for seamless integration of multiple phone systems, remote employees, and conference bridges...

DISA + User Extension DISA

A callthrough solution where users outside of the office can call in, enter code, and place calls through the company phone system...

Barge and Whisper

Authorized users can “Barge” in on allowed devices to monitor live employee calls. “Whisper” enables 1-sided coaching to...

Speed Dials

Configure account-wide speed dials for seamless integration of multiple phone systems, remote employees, and conference bridges...

DISA + User Extension DISA

A callthrough solution where users outside of the office can call in, enter code, and place calls through the company phone system...

Barge and Whisper

Authorized users can “Barge” in on allowed devices to monitor live employee calls. “Whisper” enables 1-sided coaching to...

Show more Features

Phone Features

Take control of the conversation, even before it begins

Call Conference (3-Way Calling)

Add second outgoing call to already connected call.

Call Waiting

Notification that 3rd party is calling while engaged in another call.

Caller ID

Identify incoming caller before call is answered.

Call Transfer

“Attended Transfer” alerts forwarding party before transfer. “Blind Transfer” transfers call directly.

Call Restriction (Outgoing)

Block calls (account-wide or per extension) based on area code, number, or other option such as 411 or international numbers.

Call Hold

Place call on hold.

Speed Dials

Configure account-wide speed dials for seamless integration of multiple phone systems, remote employees, and conference bridges...

DISA + User Extension DISA

A callthrough solution where users outside of the office can call in, enter code, and place calls through the company phone system...

Barge and Whisper

Authorized users can “Barge” in on allowed devices to monitor live employee calls. “Whisper” enables 1-sided coaching to...

Speed Dials

Configure account-wide speed dials for seamless integration of multiple phone systems, remote employees, and conference bridges...

DISA + User Extension DISA

A callthrough solution where users outside of the office can call in, enter code, and place calls through the company phone system...

Barge and Whisper

Authorized users can “Barge” in on allowed devices to monitor live employee calls. “Whisper” enables 1-sided coaching to...

Show more Features

Routing Features

Switch things up with a next-gen virtual switchboard

Schedule-Based Routing

Configure custom schedules for time-based routing and/or enable custom greetings. Can be preconfigured to...

Password-Protect Outgoing Routes

Set a password for calling specific numbers, per extension or account-wide.

International Calling CATPCHA

By default, system prompts outgoing callers to press two random digits for added security. May be...

Caller ID- Based Routing

Send specific calls to different routes based on Caller ID

Distinctive Ringtones

Set distinct tones for incoming calls to distinguish between phone numbers, menu options, caller IDs or doorbell.

Virtual Receptionist Auto Attendants

Build automated attendants for incoming call handling, or a multilevel IVR for intelligent...

DISA + User Extension DISA

A callthrough solution where users outside of the office can call in, enter code, and place calls through the company phone system...

Barge and Whisper

Authorized users can “Barge” in on allowed devices to monitor live employee calls. “Whisper” enables 1-sided coaching to...

Speed Dials

Configure account-wide speed dials for seamless integration of multiple phone systems, remote employees, and conference bridges...

DISA + User Extension DISA

A callthrough solution where users outside of the office can call in, enter code, and place calls through the company phone system...

Barge and Whisper

Authorized users can “Barge” in on allowed devices to monitor live employee calls. “Whisper” enables 1-sided coaching to...

Show more Features

Efficiency Features

A little more conversation, a little more action

Busy Lamp Field (BLF)

Indicates which phones are in use by displaying status on phone display. BLF keys also serve as speed dial with transfer on most...

Remote Pickup

Answer a ringing extension from another desk using BLF key or dialing star code.

Email Text Messaging

Send and receive SMS/MMS through your email using your MongoTEL business phone number.

Call Forwarding

Redirect calls to mobile/other phone. ‘Always’ forwards all calls. ‘Unavailable’ forwards when phone is unavailable for any...

Simultaneous Ring

Configure desk and mobile phones to ring together when using Find Me/Follow Me or Ring Groups.

Blind Transfer Indication

Prepend calls with transferer’s name.

Speed Dials

Configure account-wide speed dials for seamless integration of multiple phone systems, remote employees, and conference bridges...

DISA + User Extension DISA

A callthrough solution where users outside of the office can call in, enter code, and place calls through the company phone system...

Barge and Whisper

Authorized users can “Barge” in on allowed devices to monitor live employee calls. “Whisper” enables 1-sided coaching to...

Speed Dials

Configure account-wide speed dials for seamless integration of multiple phone systems, remote employees, and conference bridges...

DISA + User Extension DISA

A callthrough solution where users outside of the office can call in, enter code, and place calls through the company phone system...

Barge and Whisper

Authorized users can “Barge” in on allowed devices to monitor live employee calls. “Whisper” enables 1-sided coaching to...

Show more Features

Voicemail Features

Keep communication live even when the conversation isn’t

Voicemail to Email

Receive voicemails as audio file attached to email.

SMS Notification

Receive SMS notification with call details for every new voicemail.

Visual Voicemail

Securely check and manage messages from anywhere using online portal.

Operator Extension

Allow caller, when reaching user voicemail, to press 0 for redirection instead of leaving a message.

Voicemail Dialback

Return call directly from voicemail.

Forward Message

Forward voicemail message to any extension, with the option to add a note to the message.

Speed Dials

Configure account-wide speed dials for seamless integration of multiple phone systems, remote employees, and conference bridges...

DISA + User Extension DISA

A callthrough solution where users outside of the office can call in, enter code, and place calls through the company phone system...

Barge and Whisper

Authorized users can “Barge” in on allowed devices to monitor live employee calls. “Whisper” enables 1-sided coaching to...

Speed Dials

Configure account-wide speed dials for seamless integration of multiple phone systems, remote employees, and conference bridges...

DISA + User Extension DISA

A callthrough solution where users outside of the office can call in, enter code, and place calls through the company phone system...

Barge and Whisper

Authorized users can “Barge” in on allowed devices to monitor live employee calls. “Whisper” enables 1-sided coaching to...

Show more Features

Premium Features

Get more MongoTel for a phone system that is more you

Call Center (Beta Available)

Queues, Agents (Local, Remote), Admin/Agent Dashboard, Custom Live Display, Custom Reports.

Web Messaging (Beta Available)

Our chat application enables SMS and MMS for individual users or service teams, so multiple reps can offer a seamless, continual...

Custom Development

API/TAPI Integration; Order tracking; POS and CRM Integration; Custom IVR Solutions; IVR Credit Card Processing; Custom Routing.

Half

Our Story

Once upon a time, conversations happened in person

MongoTel’s story begins a little after that.

In 2014, our original Big Idea was to make enterprise telecom technologies accessible to all organizations.

And we did.

Together with trusted partners nationwide, we continue enabling businesses of all sizes to tap into the latest emerging technologies.

To this day, our proprietary, scalable systems are homegrown & supported by our very own talents. Go on.

Drop ‘em a line

Half: Sec

Why Partners

Raising the ceiling begins
in the walls

In our quest to push the boundaries of phone technologies, we recognized that the best user experience starts with professionally guided installation.

We sell our tech exclusively through a network of skilled resellers and distributors. We select them for their expertise, high touch, and customer commitment, providing training and support to ensure 24/7 reliability.

Become a Reseller Find Your Reseller

Half: Alt

Take the easy route, Get the MongoTel router

For the very fastest setup, best connection, and smoothest experience, our router arrives to you preprogrammed and ready to go.

Choose to purchase/rent our router, or BYOH from the extensive directory below.

Order now

Hero

Rewire the
way you phone.

Enjoy an intuitive, customizable approach
to business telephony. Whether you’re a
nationwide corporation, mom-and-pop,
or MongoTel Certified Reseller.

Platform Feature Reseller Benefits

150,000+ Users

Trusted by those who need a system they can trust.

Hero: Sec

High touch meets
high tech

Our signature approach to partnership and
distribution gets everyone dialed in the
right way, right away.

Our Platform Become a Partner

Hero: Alt

We’re all talk

From the tech barriers we’re breaking to the companies we’re building, we live and breathe our promise of connecting humans to humans.

Our Platform Become a Partner

Holidays

Set your Holiday schedule with a few simple clicks!

Simply choose your schedule below and select your greeting. We will set it up for you.

Company Name*

Main Phone Number*

Email Address*

Contact Info*

Choose your schedule

Select the day(s) when your company will be closed:

Eve closing time (July 4th)

Independence Day - Observed (Monday, July 5th)

"Urgent" calls sent to:

To which voice mail would you like to save the messages:

Please review available greetings.

For a customized greeting at an additional cost, please contact MongoTEL at 718.942.9990 and allow at least 5 business days for new greetings to be recorded.

Comments:

Logos

Clients

The well-connected are connected to us

Map Drop

A MongoTel Reseller is
nearby and close to you

Connect with your local Certified Reseller today.

Search

Pinchas 123-456-789

Message is sent!

Complete Wiring 123-456-789

Message is sent!

Office 123-456-789

Message is sent!

Promo 123-456-789

Message is sent!

Slider

Split

Benefits your bottom line. And then some.

Discover the many benefits that come with switching
to humans’ favorite business phone system.

The difference between talking and conversing.

Getting on the phone is not the same thing as getting along. Or building lifelong loyalty.

MongoTel’s cloud-based phone ecosystem gives you the power to connect to each client on the individual level—whether they’re a business entity or an individual human.

Our tools enable you to sell to those who need what you offer. To make genuine, 2-way conversation. To Invite a larger feedback chorus. To give voice to everyone’s needs. To make all parties Happy to connect™.

Split Hor

Switch as soon as now.

Speak with your local Certtified Reseller to quickly deploy MongoTel across your teams.

Find Your Reseller

Bring the MongoTel difference to your clients.

They trust you to bring them the best tech. Trust ours.

Become a Reseller

Tabs

It’s good to MongoTel

The list goes on, but here are the top 16 reasons that come to mind. That’s without counting our impeccable smiles.

Good Connections
Free Things
Treat you with Goodness
Reliable System
Good to go & Grow

It begins with good connections

MongoTel is the bridge that connects powerful systems to personal aspirations.

Carrier you recognize

We partner with Grade A upstream carriers, maintaining the same powerful backbone as big-league companies such as Google, Ring Central, Zoom, and others.

People who recognize you

We don’t just have your number. We also know your name. Our devoted customer support team goes above and beyond the call of duty to learn and serve your needs.

Some good things just come free

What’s better than great value? Complimentary. No, no, thank you.

Free Welcome Message

Get your opening greeting recorded by our production studio free of charge.

Free Number Porting

Feeling attached to a phone number? Port it over for free and stay connected to it.

Free Extension Number

No monthly charge on one non-premium number per extension.

We respond in good time

You’re human being, not a number. (Well, you’re number too, but you get the point.)

Clear, Straightforward Billing

What you see is what you pay. No tax tricks or obscure backhanded terms to nickel and dime you.

Direct Reseller Contact

You always feel looked after on the personal level by your MongoTel Certified Reseller and our team.

Easy Online Management

Our admin and user portals put you in control so you never have to beg, borrow, or steal our attention.

Flexible, No-Contract Service

We believe in earning your business, and even make it easy to pause your service. (We’re looking at you, summer camps!)

Just a good, reliable system.

What more is there to say? We are deeply invested in empowering you.

Fully Capable Platform

You get a full-fledged feature set + a set price. With very few billable extras, MongoTel is the best value right off the shelf.

Flexible By Design

Built from ground up to enable feature mixing and matching for powerful functionality that runs just the way you do.

Scalable in Seconds

Whether you’re a new market entrant or enterprise operator, MongoTel can deploy services for 5 to 5,000 users with a click.

99.99% Uptime Guaranteed

Neither our system nor our people believe in downtime. We are cloud-native and fully cloud-hosted for your peace of mind.

Good to go, and grow.

Get connected as soon as today, then keep your system evolving.

In House Dev Team

We take great pride in our proprietary, homegrown tech and talented developers

Custom Integrations

Take your phone system further by connecting it with other powerful tools you use.

Broad Hardware Support

We go well beyond phones, with support for doorbells, PA systems, ATAs and more.

Timeline

Closing in on a decade of openness

2014

MongoTel is founded in a garage in Brooklyn, NY with a vision of “being the tech behind the connection”

2015

MongoTel introduces its first resale-ready telephony system with a clever “all tele, no phony” honesty campaign.

2016

After just 21 months in business, MongoTel establishes strong footing in the security industry with core features fit for giants.

2017

Through its partner network, MongoTel hits a major milestone by onboarding organization #1,000.

2018

Despite its position as a tech company, MongoTel builds out a modest support team to serve resellers and their users.

2019

The company’s leadership recommits to building the best technologies, refusing to sell MongoTel into absorption.

2020

Now over 115,000 users strong, MongoTel plays a vital role in keeping teams connected in the face of COVID-19.

2021

MongoTel expands its core technologies to introduce powerful functionalities for the new remote reality.

2022

MongoTel continues building toward a novel ‘person as device’ approach to better, more custom communication.

UI Style Guide

Pages

Colors

Icons

Fonts

Typography

Special Titles

Entry Content: Headings

H1 - Some Title

H2 - Some Title

H3 - Some Title

H4 - Some Title

H5 - Some Title

H6 - Some Title

Entry Content: Elements

Heading 1

Paragraphs

Blockquote

Table

Image

Lists

Unordered list

Ordered list

Buttons

Banner

Powerful, intuitive features you can line up any way you like.

Banner: Simple

We’re supportive of your choices

Banner: Simple Alt

Holiday schedule

Banner: Alt

Basic

Happy to connect™

Basic: Social

Love us for another reason?

Basic Block

basic-block title

Title

Title

Title

Box Listing

4 well-laid plans. 1 easy choice.

Boxes

Made for everywhere connections happen

Collage

People of MongoTel

Contact

Trusted by over 300 companies

Join our growing partner network and grow your client network

Contact: Alt

Install yourself in your customer’s life.

Join our exclusive network of skilled resellers and distributors today.

Contact Us

Our lines are open.

Contact Us: Alt

Connect to Happy. Join MongoTel.

Counter

What MongoTel is made of

Cross

Lives in the cloud. Comes alive on the line.

Cross: Alt

The little voices in our ear

Cubes

You’re in their walls, we’re in your corner

Cubes: Sec

Fairly simple. Simply fair.

Drops

Is my hardware supported?

Supported Phones - Yealinks

Eloa

Letter of Authorization

_feature.scss

Feature

Desktop and mobile apps coming soon

System Features

Call the shots on how your telephony system should run

Phone Features

Take control of the conversation, even before it begins

Routing Features

Switch things up with a next-gen virtual switchboard

Trusted by over 300
companies

Join our growing partner network
and grow your client network

Install yourself in your
customer’s life.

Join our exclusive network of
skilled resellers and distributors today.

Connect to Happy.
Join MongoTel.

Raising the ceiling begins
in the walls

Rewire the
way you phone.

High touch meets
high tech

A MongoTel Reseller is
nearby and close to you